Synergy: The AI-native Command Center for Modern IT Operations

At Unframe, we believe enterprise technology should amplify human capability, not weigh it down.

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AI has the potential to make this vision real, but only when applied to the right problems. 

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One of the most persistent enterprise challenges today is IT operations. Keeping systems healthy, incidents contained, and teams aligned is keeping IT leaders up at night.

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Most IT teams aren’t short on tools, they’re short on clarity. 

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Every incident sets off a scramble through dashboards, alerts, tickets, and documentation, with no unified view of what’s happening or shared context about what’s happened before. The result? Slow triage, missed signals, and constant firefighting.

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That’s why we built Synergy. Powered by Unframe, Synergy is an AI-native command center for IT operations. It connects context across your entire tech stack, explains incidents in natural language, and helps teams move faster with confidence.

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The IT Ops Bottleneck

The idea for Synergy took root in a conversation with an enterprise IT leader. While discussing AI use cases, they paused and said, 

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“It would be amazing if AI could finally solve the ITOps mess.” 

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When we asked what that meant, the story poured out.

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Their team was buried under tools. Monitoring, ticketing, logging, and documentation systems — each doing its job, but none working together. Alerts came in constantly, without context. Triage was manual and slow. Strategic projects kept getting sidelined as teams got buried in reactive day-to-day resolutions.

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We kept hearing the same thing from ops teams across industries: too many tools, not enough clarity. The problem wasn’t lack of data. It was the fragmentation of signals and the time it took to make sense of them. 

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The complexity had outgrown human capacity.

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Where Traditional Tools Fall Short

Modern IT environments have tons of data, but no context to bring it all together for clear insights and decisions. Monitoring, ticketing, logs, and documentation all live in silos. Alerts flood dashboards with no way to tell what’s urgent or what’s just noise. Reaching a resolution takes ages with manual triage, deep-dives into logs, and wanderings across broad tech ecosystems. 

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Existing tools do their jobs, but they do them in isolation. In the gaps between them, teams lose time, clarity, and momentum. That leads to slow triage, missed handoffs, redundant work, and costly downtime. Teams see KPIs fall while IT leaders struggle to show optimization or ROI. 

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We knew there had to be a better way. We didn’t want to replace those tools, but we did want to connect them and make them smarter. That’s what Synergy does.

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What AI Can Offer IT Operations

When used thoughtfully, AI can turn reactive, fragmented operations into proactive connected systems that explain themselves and continuously improve.

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With large language models and correlation engines at the core, AI in IT operations can:

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• Connect signals across your stack and surface the real root cause
• Suggest next best actions like triggering a runbook or creating a ticket
• Detect risks before traditional alerts fire
• Automate routine tasks like resolving stale tickets or access requests
• Provide a unified view of operational health 
• Use natural language Q&A to understand and resolve quickly and smartly

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Used this way, AI doesn’t add more noise. It simplifies enterprise IT complexity, enables full-stack clarity, and multiplies human capability.

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Designing Synergy for Real Impact on IT Ops

We built Synergy to act as an always-on AI-powered assistant for IT operations. Synergy doesn’t replace or reorganize your existing tools, it adds an intelligent layer that connects the dots to help your team respond faster, with greater clarity and less manual effort.

Here’s what it brings to your environment:

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Data Correlation and Integrations‍

Synergy integrates with your existing stack including Splunk, New Relic, Jira, ServiceNow, Confluence, and any other monitoring, ticketing, logging, and documentation systems. With visibility across the entire stack, it correlates data across systems to give you a holistic view of every incident, without switching between platforms.

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Root Cause Analysis‍

Synergy links related logs, metrics, tickets, and postmortems to surface likely causes. Instead of just showing what happened, Synergy explains why with natural language summaries and context from similar past incidents.

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Smart Incident Workflows‍

Synergy accelerates the time from incident to resolution. It recommends next best actions like opening a Jira ticket, triggering a runbook, or escalating ownership. It flags delays and gaps in responses and helps cut MTTD and MTTR by guiding decisions in real time.

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Proactive Monitoring‍

Synergy identifies risks before they escalate: unassigned P1s, error spikes, or recurring failure patterns. It doesn’t just wait for alerts - it flags what matters before it causes problems, and improves detection over time based on outcomes and feedback.

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Unified Reporting

From MTTR trends to postmortem coverage, Synergy offers a single view of operational health that unifies the entire IT Ops stack. No need to jump between tools to answer simple questions. It helps you stay on track with internal SLAs and industry benchmarks.

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AI as a Workforce Multiplier

AI won’t replace your teams. But it can help them work faster, smarter, and more confidently. By automating low-value tasks and surfacing the most important information faster, Synergy gives teams time back to focus on what matters: reliability, resilience, and strategic progress.

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We believe Synergy is part of a necessary evolution. IT environments aren’t getting simpler. But with the right intelligence in place, managing them can become a lot more efficient and a lot less painful.

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Try Synergy in Your Environment

Synergy is already helping enterprise teams move from alert chaos to strategic clarity. IT Ops teams are deploying Synergy in mere days so they can cut through noise, connect context, and guide fast, confident responses.

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Integrate everything, disrupt nothing. Synergy works with the tools you already use to provide value right away. Book a demo to see just how easy, and transformative it really is.