AI for ITSM

AI-Native ITSM Intelligence

Turn millions of ITSM records into operational decisions. Reduce MTTR, uncover automation opportunities, and give every IT leader an AI advisor built on trusted operational data.

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20-40%

Lower MTTR

20-30%

Fewer tickets

80%+

SLA compliance

15-30%

Lower operating costs

Works with your existing ITSM platform

Simply connect it to your existing ITSM platform and start uncovering insights, predicting service risks, and identifying automation opportunities - without replacing your existing tools.

ServiceNowBMC HelixJira Service Management...and more

Read-only API access

No platform replacement

No workflow disruption

Live in weeks

Your ITSM platform knows more than it tells you

Every ticket contains signals about operational performance. Unframe connects those signals to uncover recurring issues, predict service risks, identify automation opportunities, and help IT leaders decide what to improve next.

What you can do with Unframe

Reduce MTTR

Identify the operational bottlenecks slowing incident resolution.

Improve SLA performance

Predict service risks before customers feel them.

Find automation opportunities

Surface repetitive work that AI can safely automate.

Ask any operational question

Get trusted answers across tickets, services, assets, vendors and dependencies.

Product Tour

Connect

Read operational data from your existing ITSM platform.

Understand

Create a trusted operational knowledge layer across your IT environment.

Advise

Your AI Advisor delivers insights, recommendations, and answers grounded in your operational data.

Ready to Deploy. Ready to Deliver.

Built on the Unframe AI platform, AI-Native ITSM Intelligence comes with enterprise-ready data models, AI advisors, KPI dashboards, governance, and operational intelligence already built in.

Production-ready

Purpose-built for enterprise IT operations - not a toolkit waiting to be assembled.

Enterprise-ready

Governance, auditability, AI memory, security, and deployment flexibility built in.

Operational in days

Connect using read-only APIs. No migration. No workflow disruption.

Business benefits

End-to-end process automation

Live

Reduce manual work

0%

tasks automated

Accelerate cycle times

6.2 days

was 6.2 days

Improve accuracy

0%

AI-validated

Scale operations

0

processes / month

Why enterprises choose Unframe

Works with your existing ITSM platform

No migration. No rip-and-replace.

Read-only deployment

Secure API access with zero workflow disruption.

Built for enterprise AI

Deterministic recommendations built on operational context - not just ticket text.

Future-proof your AI strategy

The same platform powers future AI use cases across the enterprise.