AI for IT and Service Management Teams

Smarter IT. Faster resolutions.

Speed, clarity, and confidence to resolve incidents, automate repetitive work, and keep every system running flawlessly. Unframe’s tailored AI solution brings together the power of observability, ticketing, and automation into one intelligent workspace - so teams can focus on impact, not maintenance.
IT teams today are stretched thin
60%
of IT effort spent on manual triage, routing, and ticket updates
45%
of downtime caused by missed correlations across tools
30%
employee time lost searching for answers or context to resolve requests

How Unframe helps IT teams deliver more value

Unified IT Intelligence

Connect every alert, ticket, and log into a single intelligent workspace.
One hub for everything: Integrate ServiceNow, Jira, Slack, and observability tools for seamless visibility.
Real-time context: AI correlates incidents, logs, and requests to surface what matters most.
Governance built-in: Role-based access, audit logs, and compliance controls at enterprise scale.

AI-Powered Service Management

Deliver faster, smarter service with contextual AI assistance across every request.
Instant answers: Resolve tickets in seconds with AI-generated insights and knowledge retrieval.
Smart triage: Automatically classify, route, and escalate issues based on context and priority.
Continuous learning: Every interaction improves future recommendations and automations.

Intelligent Automation

Eliminate repetitive work and accelerate resolution across your IT ecosystem.
Workflow automation: Handle ticket updates, approvals, and reports automatically.
Next-step generation: AI drafts follow-ups and post-incident actions instantly.
Focus restored: Free your team to work on innovation, not administration.

Life Sciences

Powering customer service log queries and root-cause discovery across tickets and outage reports
Discover more
Are we duplicating research spend anywhere?
I found overlapping R&D trials from two divisions working on similar immunotherapy targets. The duplication totals $85M annually. Consolidating efforts could accelerate FDA submission by 6 months.
What would you like to discover
Built for AI-native IT operations
Reliability at scale
Keep systems stable, predictable, and resilient - no matter how complex the technology stack.
Automation with control
Automate workflows and tasks while maintaining full visibility and governance.
Intelligence you trust
Get trusted AI answers with cited sources and reasoning, aligned with compliance standards.
Integrations
Works across your IT ecosystem
Unframe connects with the tools IT teams already rely on - so you can layer intelligence on top of your existing stack, not rebuild it.
Customer Spotlight

Real-world success

Global Industrial Services Leader

Use Case

AI-powered SOC automation

70% faster investigation and response

The IT security team unified its threat detection and response with Unframe’s tailored AI solution, automating investigation, compliance reporting, and documentation.

Fortune 500 Insurance Enterprise

Use Case

IT Operations AI Assistant

45% faster incident resolution

IT Ops team unified observability, incident management, and service response with Unframe’s tailored AI solution, automating correlation, investigation, and reporting across existing monitoring and ticketing tools.

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