The Impact
$
150
M
annual OpEx savings
23
%
improvement in first-time fix rates
10
+
increase in NPS in key segments
Enterprise AI: Build or Buy?
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Field technicians and network operations teams were working in silos. Technicians in the field spent hours navigating outdated manuals, fragmented regional apps, and vendor portals - often in different languages - just to complete routine installs and repairs. Meanwhile, regional operations and NOC leaders were forced to rely on delayed, inconsistent data from multiple ERPs and ticketing systems, leaving them without a single, real-time view of workforce performance, safety, or service quality. The absence of a unified operations backbone slowed network rollouts, inflated operating costs, and put sustained pressure on customer experience.
Unframe deployed an AI-powered field and operations platform that unified data and workflows across ERPs, ticketing systems, and vendor portals. Technicians gained mobile, multilingual guidance to improve first-time fix rates, while NOC and regional leaders had a single real-time view of workforce, safety, and service quality. The result was faster rollouts, lower costs, and stronger customer experience - shifting operations from fragmented and reactive to connected and predictive.
