IT Operations
Applied AI for IT Operations. Turn ITSM ticket history into high-impact automation, resolve incidents with AI agents and improve service performance across your existing IT environment.
Connected Systems
ServiceNow, identity platforms, monitoring tools, cloud infrastructure and endpoints connected into one automation ecosystem without replacing your existing ITSM investments.
Intelligent Automation
Identify recurring incidents, unnecessary escalations, knowledge gaps and automation opportunities across L1 to L3 using historical ITSM data.
Agentic Resolution
AI agents investigate issues, execute remediation and resolve service requests across enterprise systems, with human approval gates and traceable actions.
Unframe Agentic ITSM product capabilities
Find it. Fix it. Prove it.
Find it
Swish AI Advisor: Turn historical ITSM data into a prioritized, evidence-based automation roadmap.
Fix it
Unframe Agent Orchestrator: Deploy AI agents that execute workflows across your existing enterprise systems.
Prove it
Operational Intelligence: Quantify operational impact and continuously optimize your automation investments.
IT use cases
Unframe powers intelligent IT operations
IT Service Management
Resolve more tickets. Reduce manual effort.
- Incident triage & resolution
- Automated ticket investigation
- Service request fulfillment
- Ticket routing & reassignment
- L1–L3 support automation
IT Operations
From recurring incidents to automated recovery.
- Incident remediation & recovery
- Service restart automation
- Monitoring-driven investigation
- Cloud infrastructure operations
- Configuration change execution
Identity & Access Management
Faster access workflows. Controlled execution.
- Access request fulfillment
- Identity system integration
- Approval-gated access changes
- Cross-system access workflows
- Access-related ticket resolution
IT Service Intelligence
Turn historical tickets into your automation roadmap.
- Ticket history analysis
- Recurring incident identification
- Escalation & reassignment analysis
- SLA risk & resolution bottlenecks
- Automation opportunity prioritization
"The reason we wanted to work with Unframe was to improve our quality and take our proofreading team’s capabilities to the next level with AI. They have been a very inspiring and incredible partner to work with."
"Swish by Unframe has helped us better understand those trends across our support experience and identify opportunities for improvement."
“Every other tool kept showing us the same names. Unframe’s solution surfaces companies we'd never have found on our own — and they're exactly the kind of hidden gems we built this firm to back.”
“At Cushman & Wakefield, we’re working to redefine the built world and challenge the status quo with cutting-edge data and digital strategies. Our ability to draw meaningful insights and deliver client outcomes has been significantly enhanced by working with Unframe. Our AI+ strategy is focused on bringing fast-paced and innovative solutions to unlock critical insights, and we are aggressively pushing forward with Unframe.“
“Scaling AI requires a smart ‘build, buy, or borrow’ approach. For us, Unframe provides a clear ‘buy’ path, with reusable foundations that drastically shorten the road to impact. What sets them apart is their deeply collaborative spirit."
"Unframe is now a strategic relationship for us and a core part of our platform for delivering on the promise of artificial intelligence. We're delivering in excess of 15 projects, and we expect that to grow as we move forward."
“Unframe went into impressive depth to understand our workflows and set an important puzzle piece for NZZ's AI strategy. We are building toward a long-term success story together."
"Unframe built VISION, a comprehensive case management and image-matching platform specifically designed for missing children investigations. This is Advanced AI focused on what truly matters: saving children’s lives."
"Getting in front of things instead of chasing them — that's the shift Unframe made possible for us. The impact on how my buyers engage, how orders come in, how the business moves? Immeasurable."
"We’ve approached it department by department, use case by use case, and what’s powerful is how those AI solutions start to build on each other across the business. As we expand into new use cases, that value will only continue to grow."
Why AI in IT is hard
IT teams have the data and tools. The challenge is knowing what to automate and proving the impact.
Disconnected tools and operational silos
High volumes of repetitive service requests
Complex remediation across multiple systems
Limited visibility into automation ROI
Built for measurable IT impact
6 months
of ITSM ticket history analyzed to uncover automation opportunities.
L1–L3
Automation opportunities across support tiers.
$0
Unframe per-agent-run fees under the annual subscription.
Customer-owned LLM consumption and applicable third-party costs are separate.
Fully compliant
Global enterprises need compliance wherever they operate. We build it in from day one.
How to work with us
Different challenges call for different approaches. Find yours.
01
Managed Delivery
From a use-case to production, with our ownership of the outcome.
02
You Build
Your team builds on our platform, with our expertise and support to move faster.
03
We Advise
Got an AI question, challenge, or idea? We're here to help.
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